Return Policy

The buyer is entitled to notify, in writing (on email at info@nata-raja.com), to waive the purchase without penalty and without giving any reason, within 15 days after receiving the product. 

The direct costs to return products are the responsibility of the buyer. To exercise the right of withdrawal, you must inform us, in writing, by filling in and sending the Store Credit form to our email address: info@nata-raja.com. Reimbursement will be completed within 14 days, starting the moment we confirm receiving your Return Package, via email. For the product return process to be valid and completed, please make sure that the returning package meets the following, since they are mandatory: 

1. The product/s must be in the same condition as when delivered;
2. The product/s and package has to include the original nata-raja tags attached;
3. The product/s must not be used or damaged;
4. It has to come with the original order and delivery documents and it must also contain the Store Credit form, filled with all the necessary information.

To settle your store credit claim, as soon as possible, we recommend returning the products through FedEx or other Courier Company that delivers in the United States, not by POST. The purchaser may choose to change the returned product with another of our products, if available. In case you want to replace the returned product with another one available in collection, delivery costs will be borne by you, as a customer. Replacing a product with another that has a higher value, involves payment of the price difference online into our account. The store credit of the returned product will be completed within 14 days, into the store account. If you receive an order other than yours, please, contact us within 72 hours.